Between 2021 and 2023, I led the redesign of partner portals for Bolttech, focusing on clients like Fnac and Orange.
Through comprehensive user research and iterative design processes, we achieved a 15% improvement in access time and enhanced task completion efficiency, resulting in a more intuitive and streamlined user experience.
Context:
Bolttech’s partner portals were facing usability challenges, which led to inefficiencies in user interactions. These issues created frustration for users and hindered their ability to perform tasks effectively.
Problem:
Poor usability and inefficient workflows.
Long access times and difficulty in completing tasks.
Lack of a user-centered design approach.
Objective:
Redesign the partner portals to improve usability, streamline workflows, and enhance the overall user experience.
Responsibilities:
Conduct user research to identify pain points and areas for improvement.
Collaborate with development teams to investigate and enhance the existing codebase.
Design and implement a user-centered solution.
Research:
Conducted user interviews and workflow analyses to identify key pain points and usability issues.
Gathered insights from stakeholders to understand their needs and expectations.
Design and Development:
Created detailed wireframes to visualize the redesigned portal.
Engaged in multiple stakeholder reviews to refine the design and ensure alignment with business goals.
Collaborated closely with development teams during sprints to implement the improvements.
Implementation:
Rolled out the redesigned portal, focusing on improving access times and streamlining task performance.
Conducted usability testing to validate the changes and gather feedback for further iterations.
Impact:
15% improvement in access times, making the portal faster and more responsive.
Streamlined user task performance, reducing the time and effort required to complete tasks.
Enhanced user experience, leading to higher satisfaction among partners.
Increased operational efficiency for Bolttech’s partners, contributing to better overall performance.
Key Learnings:
User research is critical for identifying pain points and designing effective solutions.
Collaboration between design and development teams ensures smoother implementation.
A user-centered approach leads to tangible improvements in usability and efficiency.
