Between 2021 and 2023, I led the redesign of partner portals for Bolttech, focusing on clients like Fnac and Orange.
Through comprehensive user research and iterative design processes, we achieved a 15% improvement in access time and enhanced task completion efficiency, resulting in a more intuitive and streamlined user experience.
The Challenge and Approach
Bolttech's partner portals faced usability challenges, leading to inefficiencies in user interactions.
To address this, I conducted thorough research, including user interviews and workflow analyses, to identify pain points and areas for improvement.
Collaborating closely with development teams, we initiated sprints to investigate and enhance the existing codebase.
The Solution and Impact
By creating detailed wireframes and engaging in multiple stakeholder reviews, we implemented a redesigned portal that improved access times by 15% and streamlined user task performance.
This user-centered approach not only enhanced the overall experience but also contributed to increased operational efficiency for our partners..