Enhancing Partner Portals: A User-Centered Redesign for Bolttech

Optimizing B2B and B2C Interfaces to Improve User Experience and Operational Efficiency

Optimizing B2B and B2C Interfaces to Improve User Experience and Operational Efficiency

My rol

UI/UX design

Category

Desktop and Mobile

Company

Bolttech

Between 2021 and 2023, I led the redesign of partner portals for Bolttech, focusing on clients like Fnac and Orange.

Through comprehensive user research and iterative design processes, we achieved a 15% improvement in access time and enhanced task completion efficiency, resulting in a more intuitive and streamlined user experience.

The Challenge and Approach

Bolttech's partner portals faced usability challenges, leading to inefficiencies in user interactions.

To address this, I conducted thorough research, including user interviews and workflow analyses, to identify pain points and areas for improvement.

Collaborating closely with development teams, we initiated sprints to investigate and enhance the existing codebase.

Portfolio project image
Portfolio project image

The Solution and Impact

By creating detailed wireframes and engaging in multiple stakeholder reviews, we implemented a redesigned portal that improved access times by 15% and streamlined user task performance.

This user-centered approach not only enhanced the overall experience but also contributed to increased operational efficiency for our partners..

  • User-Centered

    Design

  • Data-Driven Design

    Decisions

  • Figma & Prototyping

    Expert

  • SaaS Platform UX

    Expertise

  • Enhancing B2B & B2C

    Experiences

  • Enhancing B2B & B2C

    Experiences

Let's work together

Let’s make an impact

Javier de la C.

Product Designer

  • User-Centered

    Design

  • Data-Driven Design

    Decisions

  • Figma & Prototyping

    Expert

  • SaaS Platform UX

    Expertise

  • Enhancing B2B & B2C

    Experiences

Let's work together

Let’s make an impact

Javier de la C.

Product Designer

  • User-Centered

    Design

  • Data-Driven Design

    Decisions

  • Figma & Prototyping

    Expert

  • SaaS Platform UX

    Expertise

  • Enhancing B2B & B2C

    Experiences

  • Enhancing B2B & B2C

    Experiences

Let's work together

Let’s make an impact

Javier de la C.

Product Designer